Frequently Asked Questions

What are your candles made of?
Chandler Candle Co. scented candles are made with all-natural soy wax, braided cotton wicks, and scented oils. Just wax, wick, and scent with no other additives or dyes.

Where do you get your materials?
We source all of our materials from companies here in the US.

Where are you candles made?
All of our candles are hand-poured and hand-packaged in our workshop in Chicago. At this time our workshop is not open to the public.

Do you have a store I can visit in-person?

At this time we do not have a stand-alone store of our own, However, you can visit any of our nationwide retailers near you.  For a full list of retailers, please visit our stores page.

How long do your candles last?
As long as you keep the wick trimmed and only burn them for 4-5 hours at a time, our 6.75oz Classic Candles last approximately 40-45 hours, and our 14.5oz 3-Wick Candles last approximately 55-60 hours.  Our scented Reed Diffusers last approximately 4 months with average airflow.

Why should I trim the wick and only burn your candles for 4-5 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

How quickly will my order ship?
We make every effort to ship your orders as quickly as possible. Most orders placed before 12pm CT Monday-Friday will go out same day. Orders placed after 12pm or on weekends will go out the next business day.

Currently, all orders (excluding special or bulk orders) are shipped from Chicago via FedEx or USPS Priority Mail. You will receive a tracking number for your order when it is fulfilled.

By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page.

What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.

Can I buy your products wholesale to sell them in my store?
Absolutely! To learn more about joining our growing list of wholesale partners, contact us.

Do you offer any discounts on large orders?
Yes. For more information on bulk pricing and quantity price breaks, contact us. Some examples of large orders we’re happy to accommodate are:

  • Candles as wedding favors
  • Candles as a gift to your clients or vendors
  • Candles to burn in your salon/spa/hotel